Shipping policy
SHIPPING POLICY
Last updated: August 2, 2026
1. OVERVIEW
This Shipping Policy explains how orders placed through OBravi are processed, fulfilled and delivered.
OBravi is operated by YEY COMMERCE LLC.
By placing an order through our store, you agree to the terms described in this Shipping Policy.
2. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing times are counted in business days and may exclude weekends and public holidays.
Orders placed during periods of high demand, promotions or public holidays may require additional processing time.
After placing an order, you will receive an order confirmation email at the email address provided during checkout.
A shipping confirmation email will be sent when your order has been dispatched, where tracking information is available.
3. ESTIMATED DELIVERY TIMES
Delivery times depend on the destination, fulfilment location, selected shipping method, carrier operations and customs processing.
Our current estimated delivery times after dispatch are:
European destinations:
7–15 business days
Orders specifically fulfilled from a European warehouse:
Approximately 2–7 business days
European warehouse delivery applies only where the product option and destination are eligible and this fulfilment method is specifically available.
Other supported international destinations:
10–20 business days
Delivery estimates begin after the order has been processed and dispatched.
The estimated delivery period displayed during checkout, in the order confirmation or in the shipping confirmation may provide a more specific estimate and will take priority where applicable.
All delivery dates are estimates unless OBravi has expressly agreed to deliver an order by a specific date.
4. DELIVERY TO EUROPEAN UNION CUSTOMERS
Unless a different delivery period has been clearly agreed, orders purchased by consumers in the European Union will be delivered without undue delay and no later than 30 days after the order contract has been concluded.
If an order is not delivered within the agreed period, the customer may contact OBravi and request delivery within an additional reasonable period.
If delivery still does not take place within that additional reasonable period, the customer may be entitled to cancel the order and receive a refund in accordance with applicable consumer law.
An additional delivery period might not be required where:
• OBravi has refused to deliver the order
• Delivery by a specific date was essential
• The customer informed OBravi before purchase that delivery by a specific date was essential
5. SHIPPING COSTS
Free standard shipping is available for orders to supported destinations available during checkout, unless a different shipping charge is clearly displayed before payment.
Any applicable shipping charge will be displayed during checkout before the order is completed.
Customers will not be charged additional delivery fees that were not disclosed before completing their purchase.
Optional services, including express shipping where available, will only be charged when the customer actively selects them.
6. SHIPPING DESTINATIONS
We currently ship only to countries and regions available for selection during checkout.
Available destinations may change based on carrier availability, product restrictions, fulfilment capabilities and applicable laws.
We reserve the right to decline or cancel an order where delivery to the provided destination is unavailable or restricted.
Where an order is cancelled for this reason after payment has been collected, the applicable amount will be refunded to the original payment method.
7. FULFILMENT PARTNERS
OBravi may use third-party suppliers, warehouses, fulfilment providers, logistics companies and shipping carriers to process and deliver orders.
Products may be dispatched from a warehouse located outside the customer’s country.
The use of a third-party fulfilment or shipping provider does not change OBravi’s responsibilities to the customer as the seller.
Orders containing multiple products or product options may occasionally be delivered in separate packages.
Where available, separate tracking information will be provided for each package.
8. ORDER TRACKING
When tracking is available, a tracking number or tracking link will be sent to the email address provided during checkout.
Tracking information may take several business days to become active after the parcel has been handed to the carrier.
A tracking status that does not update immediately does not necessarily mean that the parcel has stopped moving.
Customers should allow the carrier sufficient time to scan and update the parcel information.
9. CUSTOMS, TAXES AND IMPORT CHARGES
Applicable taxes, shipping charges and other charges that can reasonably be calculated in advance will be displayed before payment is completed.
Orders may be dispatched from outside the customer’s country and may be subject to customs processing.
Where customs duties, import taxes or similar government charges may apply and cannot reasonably be calculated in advance, this will be disclosed where required by applicable law.
OBravi is not responsible for delays caused solely by customs authorities, but we will provide reasonable assistance where order or shipping documentation is required.
10. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Please review your name, street address, building or apartment number, postal code, city, country, email address and telephone number before completing the order.
To request an address correction, contact us immediately at:
obravillc@gmail.com
We cannot guarantee that an address can be changed after processing or fulfilment has started.
Where a parcel is returned because the customer provided an incorrect or incomplete address, additional shipping costs may apply where permitted by law.
OBravi is not responsible for a failed delivery caused solely by incorrect or incomplete information supplied by the customer.
11. DELIVERY DELAYS
Delivery delays may occasionally occur due to:
• Customs processing
• Carrier disruptions
• Severe weather
• Public holidays
• High order volumes
• Incorrect or incomplete addresses
• Transportation interruptions
• Events outside our reasonable control
If your order has not arrived within the estimated delivery period, contact us at:
obravillc@gmail.com
Please include your order number and the email address used to place the order.
We will review the available tracking information and contact the relevant carrier or fulfilment provider where appropriate.
12. LOST ORDERS
If tracking indicates that an order has been lost in transit, or the order has not been delivered within the applicable delivery period, contact us at:
obravillc@gmail.com
OBravi will investigate the matter with the carrier or fulfilment provider.
Where an order is confirmed as lost, we will provide an appropriate replacement, refund or other remedy in accordance with applicable consumer law.
Customers should not contact or submit claims directly to our fulfilment suppliers unless specifically instructed by OBravi.
13. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order as soon as it arrives.
Contact us promptly if:
• The product arrives damaged
• The product appears defective
• You receive the wrong product
• You receive the wrong size, colour or side
• Part of your order is missing
• The parcel arrives visibly damaged
Contact email:
obravillc@gmail.com
Please include:
• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging and shipping label where relevant
We will review the issue and provide an appropriate replacement, refund or other remedy in accordance with our Refund Policy and applicable consumer law.
14. DELIVERY MARKED AS COMPLETED
If tracking shows that your order was delivered but you cannot locate it:
• Check the delivery location carefully
• Ask household members or neighbours
• Check entrances, reception areas and designated safe places
• Contact the carrier using the tracking information
• Contact OBravi if the parcel remains missing
We will review the available delivery information and provide reasonable assistance.
A carrier’s delivery status does not automatically remove any mandatory rights the customer may have under applicable law.
15. RISK OF LOSS OR DAMAGE
For consumers in the European Union, the risk of loss of or damage to the goods remains with OBravi until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
This does not apply where the customer independently selects and commissions a carrier that was not offered by OBravi.
Nothing in this Shipping Policy excludes or limits any mandatory consumer right that cannot legally be excluded.
16. ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order.
Contact email:
obravillc@gmail.com
We cannot guarantee that an order can be cancelled after processing, fulfilment or dispatch has started.
Where an order has already been dispatched, the customer may need to follow the return procedure described in our Refund Policy.
This does not restrict any mandatory cancellation or withdrawal right available under applicable law.
17. RETURNS
Shipping-related returns are handled in accordance with our Refund Policy.
Do not return a product without first contacting OBravi and receiving return instructions.
Products returned to an unauthorized address may not be received or processed.
The original dispatch location is not necessarily the approved return address.
18. CONTACT US
For questions regarding shipping, delivery, tracking, lost parcels or damaged orders, please contact:
Trading name:
OBravi
Operated by:
YEY COMMERCE LLC
Entity type and jurisdiction:
Wyoming Limited Liability Company, United States
Wyoming Entity ID:
2026-002036291
Email:
obravillc@gmail.com
Business and correspondence address:
5830 E 2nd St, Ste 7000 #37522
Casper, Wyoming 82609
United States
Please do not send returns to this address without contacting OBravi first.
Approved returns must be sent only to the return address provided in our return instructions.