Refund policy
RETURN AND REFUND POLICY
Last updated: August 2, 2026
1. OVERVIEW
OBravi is operated by YEY COMMERCE LLC.
We offer a voluntary 30-day return policy. This means that you may request an eligible return within 30 days after receiving your order.
Our voluntary return policy does not replace, restrict or reduce any mandatory consumer rights that apply in your country, including the rights available to consumers in the European Union.
2. REQUESTING A RETURN
Before sending any product back, please contact us at:
obravillc@gmail.com
Please include:
• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• The reason for the return
• Clear photographs where the product is damaged, defective, incorrect or incomplete
After reviewing your request, we will provide the correct return instructions and, where applicable, the approved return address.
Please do not send a product to the original dispatch location, manufacturer, supplier, AliExpress address or our business correspondence address unless OBravi specifically instructs you to do so.
Sending a product to an unauthorized address may delay or prevent processing of the return. This does not remove any mandatory consumer right that applies under law.
3. APPROVED RETURN ADDRESS
The approved return address will be provided in writing after you contact us and the return procedure has been confirmed.
Our public business and correspondence address is not automatically an approved return address.
Do not send returns to the following business address unless OBravi specifically confirms it in the return instructions:
5830 E 2nd St, Ste 7000 #37522
Casper, Wyoming 82609
United States
4. VOLUNTARY 30-DAY RETURN POLICY
To qualify under our voluntary 30-day return policy, your return request must normally be submitted within 30 days after receiving the product.
The product should normally be:
• In substantially the same condition in which it was received
• Unworn and unused, except for reasonable inspection
• Clean and free from marks, odours, damage or contamination
• Complete with all included parts
• Accompanied by its original packaging where reasonably possible
• Accompanied by the receipt or another valid proof of purchase
Products showing wear, alteration, contamination, customer-caused damage or use beyond what is reasonably necessary to inspect the product may be refused under the voluntary portion of this policy.
This does not affect mandatory rights relating to products that are defective, damaged, incorrect or not in conformity with the order.
5. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
Consumers in the European Union generally have the legal right to withdraw from an eligible online purchase within 14 days without providing a reason.
For goods, the withdrawal period normally begins on the day after you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, send a clear statement to:
obravillc@gmail.com
Your message should include:
• Your full name
• Your order number
• The product concerned
• A clear statement that you wish to withdraw from the purchase
You may use the withdrawal form included at the end of this policy, but using that form is not required.
After notifying us of your withdrawal, you must return the goods within the period required by applicable law.
You may inspect the product only as you reasonably would in a physical shop to establish its nature, characteristics and functioning.
You may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary for that inspection.
The voluntary OBravi 30-day policy extends beyond the basic 14-day withdrawal period but does not reduce or replace it.
6. RETURN SHIPPING COSTS
For voluntary change-of-mind returns, the customer is responsible for the direct cost of returning the product unless OBravi confirms in writing that we will cover the cost.
For an eligible European Union withdrawal return, the customer is responsible for the direct return shipping cost because this responsibility is disclosed in this policy before purchase, unless OBravi agrees otherwise.
We do not automatically provide a prepaid return shipping label for change-of-mind returns.
OBravi will cover reasonable return shipping costs where the product is:
• Defective
• Damaged on arrival
• Incorrect
• Incomplete
• Not as described
• Otherwise not in conformity with the order
Please contact us before purchasing a return shipping service.
Where OBravi is responsible for the return cost, reimbursement may be limited to a reasonable standard tracked shipping method that we have approved.
7. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
Please inspect your order promptly after delivery.
Contact us as soon as reasonably possible if:
• The product arrives damaged
• The product appears defective
• You receive the wrong product
• You receive the wrong size, colour or side
• A product or component is missing
• The product does not match its description
• The parcel arrives visibly damaged
Contact email:
obravillc@gmail.com
Please provide:
• Your order number
• A description of the problem
• Clear photographs or video of the product
• Photographs of the packaging
• A photograph of the shipping label where relevant
We will review the issue and provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, the available remedy may include:
• Repair
• Replacement
• A price reduction
• A partial refund
• A full refund
Consumers in the European Union benefit from mandatory legal rights where goods are defective or not in conformity with the purchase contract.
These rights apply independently of our voluntary 30-day return policy.
8. NON-RETURNABLE SITUATIONS UNDER OUR VOLUNTARY POLICY
Under our voluntary 30-day policy, we may refuse a return where:
• The return request was submitted outside the applicable period
• The product has been materially worn or used
• The product has been altered
• The product was damaged after delivery through misuse
• The product is dirty, contaminated or has a strong odour
• Parts or included components are missing
• The product cannot be identified as having been purchased from OBravi
• The customer did not follow reasonable care or use instructions
A discounted or sale price alone does not remove mandatory withdrawal, conformity or legal-guarantee rights.
Mandatory rights relating to defective, damaged, incorrect or non-conforming goods remain unaffected.
9. EXCHANGES
We do not currently guarantee direct exchanges.
The fastest way to obtain a different size, colour or side is normally to return the eligible product and place a separate order after the return has been approved.
Customer support may offer an alternative solution depending on the circumstances and product availability.
10. REFUNDS
We will notify you after receiving and inspecting the returned product.
For returns accepted under our voluntary 30-day policy, approved refunds are normally issued to the original payment method within 10 business days after the return has been inspected and approved.
For an eligible European Union withdrawal, we will process the reimbursement within the legally required period, normally no later than 14 days after receiving notice of the withdrawal.
We may withhold the reimbursement until:
• We receive the returned goods, or
• You provide evidence that the goods have been sent back
For an eligible European Union withdrawal, the reimbursement includes the original standard delivery cost where required by law.
Additional delivery costs resulting from choosing an express or upgraded delivery option instead of the least expensive standard delivery method offered by OBravi are not refundable unless required by law.
Refunds will be issued to the original payment method unless another method is expressly agreed.
Your bank, card issuer or payment provider may require additional time to process and display the refund after OBravi has issued it.
11. PARTIAL REFUNDS
A partial refund may be issued where permitted by law, including where:
• A returned product has lost value because of handling beyond reasonable inspection
• The product is incomplete
• Parts or included components are missing
• Customer-caused damage has reduced the product’s value
We will explain the reason for any reduction before completing the refund.
No reduction will be made where it would conflict with mandatory consumer rights.
12. LATE OR MISSING REFUNDS
If we have confirmed that your refund has been issued but you have not received it:
• Check your bank or payment account
• Contact your card issuer
• Contact your payment provider
• Allow the provider’s normal processing time
If more than 15 business days have passed since OBravi confirmed that the refund was approved, contact:
obravillc@gmail.com
13. ORDER CANCELLATIONS
Contact us as soon as possible if you wish to cancel an order:
obravillc@gmail.com
We cannot guarantee cancellation after processing, fulfilment or dispatch has started.
Where an order has already been dispatched, you may need to receive the order and follow the applicable return procedure.
This does not restrict any mandatory cancellation or withdrawal right available under applicable law.
14. LEGAL GUARANTEE FOR EUROPEAN UNION CONSUMERS
European Union consumers generally benefit from a minimum two-year legal guarantee for goods that are faulty, defective or not as advertised.
Where applicable, the seller must provide a legally appropriate remedy without charge to the consumer.
The remedy may include repair or replacement and, where these are unavailable or cannot be provided within a reasonable period and without significant inconvenience, a price reduction or refund.
These legal rights are separate from and additional to OBravi’s voluntary 30-day return policy.
15. CONTACT INFORMATION
Trading name:
OBravi
Legal entity:
YEY COMMERCE LLC
Entity type and jurisdiction:
Wyoming Limited Liability Company, United States
Wyoming Entity ID:
2026-002036291
Customer support email:
obravillc@gmail.com
Business and correspondence address:
5830 E 2nd St, Ste 7000 #37522
Casper, Wyoming 82609
United States
Please do not send returns to this business address unless it is specifically confirmed as the approved return address in writing by OBravi.
16. MODEL WITHDRAWAL FORM FOR EUROPEAN UNION CUSTOMERS
Complete and send this form only if you wish to withdraw from an eligible purchase.
To:
OBravi / YEY COMMERCE LLC
Email:
obravillc@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product:
________________________________________
Order number:
________________________________________
Order date:
________________________________________
Date received:
________________________________________
Customer name:
________________________________________
Customer address:
________________________________________
Customer email:
________________________________________
Date:
________________________________________
Signature, only where this form is submitted on paper:
________________________________________